• Warranties

Warranties

Our Guarantee to you.

With our 30 years of purchasing experience Tilly’s deliver competitively priced quality products from our global suppliers and manufacturing partners. Our high volume purchasing power means that we can, and do demand the best pricing from our suppliers so we can pass these savings on to you.

You can count on our great service and advice as many of our parts interpreters have a wealth of knowledge in the earthmoving and excavation industry with qualified mechanical background in a wide range of machinery markets. We carry a comprehensive range of new parts currently holding More than 43,000 line items in our warehouses as well as quick access to many of our global partners and OEM suppliers.

As always, Tilly’s stand behind what we sell with our tailored warranty program ensuring your machinery downtime is kept to an absolute minimum.

Tilly's offers limited warranties on new and secondhand parts. See below for details of warranty conditions.

Second Hand Parts

The warranty period is 3 months or 500 hours whichever occurs first. Tilly's warrant to replace the part or to provide a full refund. This warranty covers parts only and does not include labour. Warranty will not be provided on second hand parts that are sold either "as is" or "servicable".

New Parts

The warranty period is 6 months or 1000 hours whichever occurs first. The warranty is to replace the part, with one of equal quality or value, or provide a full refund. This warranty covers parts only and does not include labour.

Warranty Void if...

  • Incorrect lubricants or contaminated lubricants have contributed to the failure of the part.
  • The part has been incorrectly fitted.
  • The part has been incorrectly used.
  • Failure of other parts has contributed to the failure.